Resume

Chief Information Officer

Led enterprise technology strategy and governance for healthcare-serving membership organization, overseeing business-critical platforms that drive the majority of organizational revenue.

Key Contributions:

• Oversaw online learning and transactional platforms responsible for majority of org revenue
• Spearheaded AI initiatives with early adoption of internal AI models, followed by robust governance and inclusion of AI-driven features in customer-facing product development
• Established comprehensive IT governance frameworks, ensuring compliance with industry standards and enhancing data security, allowing for growth into foreign markets increasing sales pipeline
• Managed a hybrid IT team of direct reports and multiple MSP and development partners, delivering scalable infrastructure to support growth
• Formulated and executed cloud strategy and migrated all IT infrastructure to Azure and a robust SaaS/PaaS fabric, improving system resilience, scalability, and remote workforce enablement
• Designed and delivered Technical Skills Assessment product, completing assessment portfolio to capture full physician competency spectrum and expand revenue opportunities
• Strengthened cybersecurity posture, implementing globally-oriented policies, multi-factor authentication, and continuous risk assessment and compliance frameworks
• Optimized IT vendor strategy, renegotiating contracts and consolidating services to reduce costs and improve service levels
• Managed to 99.9% uptime SLA for critical internal- and external-facing systems, for applications and infrastructure
• Regular board, Executive Committee, and Audit & Risk Committee participation, presenting IT strategic updates, cybersecurity assessments, and digital transformation progress to board of directors

Senior VP, Information Technology

Managed IT infrastructure, audits, and technology initiatives to ensure system resilience and readiness for growth.

Key Contributions:

• Initiated comprehensive cloud migration strategy and IT governance framework development
• Directed IT staff and led projects to improve service delivery, optimize systems, and prepare the organization with future-facing technology and risk postures
• Implemented Salesforce CRM and Hubspot marketing automation, reducing direct expense annually as compared to legacy solutions
• Promoted to CIO based on strategic technology leadership and operational excellence

Principal/Owner

Led strategic technology consulting practice serving enterprise clients across multiple industries, scaling from startup advisory to full product development lifecycle management. Practice evolved from lean application development (Fending Group) to comprehensive product development (Monster Assembly) to fractional IT executive services (MADE, Inc.).

Key Contributions:

• Grew practice with sustained annual revenue growth, leading 100+ technology projects across multiple verticals
• Designed architecture for world's first at-scale iPad ordering system at JFK T5, custom integration with Micros POS (Fending Group, 2011)
• Developed proprietary solutions including graph-based CMS combining Neo4j and Lucene (Monster Assembly, 2012)
• Transitioned practice to focus on IT strategy and GRC for enterprise clients (MADE, Inc., 2015)
• Led comprehensive HubSpot deployment and Salesforce CRM implementation for AAPL (2017-2018), establishing integrated marketing automation and customer data platform that directly led to full-time executive role

Senior Web Developer

Led enterprise platform development for digital publishing serving green building professionals and federal agencies. Principal architect and developer for LEEDuser (https://www.leeduser.com) launch in partnership with USGBC, creating new subscription-based revenue stream. Managed development of U.S. Department of Energy High Performance Buildings Database and enterprise publishing systems for federal agencies.

Information Analyst

Delivered Oracle BI solutions and enterprise analytics for global hospitality operations across sports, travel, and gaming business units. Developed data frameworks supporting real-time and strategic decision-making with custom project management dashboards. Chaired HTNG "Next-Generation Entertainment Systems" working group, setting industry standards for in-room technology later adopted by AHLA (2007).

Senior Programmer

Built custom insurance rating engines and data integration solutions for managing general agent specializing in online rating systems serving specialty P&C products. Translated complex underwriting rules and state-level regulatory requirements into scalable, compliant systems. Led ETL design and execution for historical insurance data migration, ensuring regulatory compliance and system integrity.

Web Administrator

Managed digital services and public web infrastructure for 52-branch library system. Replaced static workflows with database-driven CMS enabling dynamic updates and distributed content authorship. Designed internal knowledge management platform allowing staff librarians to maintain shared, searchable knowledge base across branches. Served as technical liaison on Digitization Committee, consulting on technology direction for the System.

Certified Information Security Manager (CISM)

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